Dear Valued Customers,
We extend our deepest condolences to those who lost their lives in the 2026 Kumamoto earthquake and express our heartfelt sympathy to everyone affected by the disaster.
Due to the earthquake, Sagawa Express, which handles deliveries for Cuddly Online Shop, has suspended parcel deliveries to some areas in Kumamoto Prefecture.
Additionally, delays in parcel deliveries are expected throughout the Kyushu region.
[Areas where collection and delivery are suspended]
・Kumamoto Prefecture (Minami Ward, Kumamoto City [Jōnan-machi, Tomiai-machi], Yatsushiro City, Uto City, Uki City, Shimomashiki District, Yatsushiro District)
[Areas experiencing parcel delivery delays]
・Parcels bound for Kyushu
Please note that the affected areas and services may change depending on future damage reports and traffic restrictions.
We apologize for any inconvenience this may cause and appreciate your understanding.