If you are ordering from outside of Japan, please read this.
⚠️ Regarding Contact Information
When placing an order, please be sure to register an email address where we can reach you.
*If we are unable to contact you by email, we may unfortunately have to cancel your order.
📦 1. By Region: Customs Duties, Customs Clearance Procedures, and Payment Methods
When exporting products from Japan, additional costs such as customs duties, various taxes, and customs clearance fees may apply depending on the regulations of the destination country or region. These costs are the responsibility of the recipient (the person who placed the order).
| Destination Region | Shipping Method | Procedure for Paying Customs Duties and Various Taxes | Shipping Timing |
|---|---|---|---|
| 🇺🇸 United States | EMS | Advance customs clearance procedures are required. After receiving your order, our shop will inform you of and bill you for additional costs such as customs duties via email. |
Shipped after payment of additional costs (customs duties, etc.) is confirmed |
| 🇪🇺 Europe | EMS |
[Countries and regions where advance payment is available] Italy, Estonia, Netherlands, Sweden, Spain, Slovakia, Denmark, Finland, France (including Monaco), Luxembourg, Malta, etc. 👉 After placing your order, we will calculate the exact amount and send you an email regarding the additional payment. [Other European regions] 👉 Please pay the delivery person directly (or to local customs, etc.) upon delivery of the product. |
For countries eligible for advance payment, shipping will occur after payment is confirmed (Other regions will be shipped in order) |
| 🌏 Regions Other Than the United States and Europe |
EMS | Payment will be made locally. If additional costs are incurred, please pay the delivery person directly upon delivery of the product. |
Shipped in order as soon as preparation is complete after order confirmation |
🚚 2. International Shipping Fees and Delivery Date/Time Selection
| Shipping Fee | A standard shipping fee applies to deliveries outside of Japan. (It will be calculated automatically at checkout) |
|---|---|
| Delivery Date/Time Selection | Because the order will be shipped internationally, we cannot accept requests to specify a delivery date or time slot. Thank you for your understanding. |
💸 3. Shipping Fee Refunds
Shipping Fee Difference Refund: If the actual shipping fee is lower than the amount charged, we will refund the difference.
*Please note: Refunds may take about 10 days to process. Depending on your credit card company, the full amount may be charged first before the refund is issued. Thank you for your understanding.
*Please note: Refunds may take about 10 days to process. Depending on your credit card company, the full amount may be charged first before the refund is issued. Thank you for your understanding.
🧸 4. Target Age and Product Handling
Cuddly cats are products intended for adults.
They are not designed as general toys. (Target age — Japanese toy standards: 6 years and older / European standards: 14 years and older)
They are not designed as general toys. (Target age — Japanese toy standards: 6 years and older / European standards: 14 years and older)
| Realistic Design | To recreate the appearance of a real cat, whiskers, eyebrows, and paw pads have been added. Also, because soft faux fur is used, it may shed slightly like a real cat. |
|---|---|
| Precautions for Young Children | If pulled or swung forcefully, small parts may come off, posing a choking hazard. |
*This product does not meet the standards of the European CE mark or the Japanese ST mark. Thank you for your understanding.