Cuddly公式オンラインショップ
Customers who spend 20,000 yen or more will receive an original jute bag as a gift.
Customers who spend 20,000 yen or more will receive an original jute bag as a gift.
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日時指定配送について
日時指定配送について
You can specify the date and time from the white "Add to cart" button above.
About shipping and returns
About shipping and returns
[About packaging]
All products will be delivered with original Cuddly gift wrapping regardless of the purpose. Please note that we do not support customer-specified packaging such as noshi paper.
[About returns and cancellations]
Please contact us within 7 days after receiving the item for return.
*If we do not hear from you before returning the item, we will not be able to accept it.
We ship after inspection, but if you receive a defective product, please contact us within 7 days after the product arrives. Please note that we will not be able to respond after 7 days.
We will bear the shipping fee and other fees for returns and exchanges that are our responsibility. For returns and exchanges due to customer's convenience, the shipping fee and its handling fee will be borne by the customer.
In addition, in the case of cancellation or refusal to receive the package after the product has been shipped, the customer will be charged the round-trip shipping fee.
[Shipping fee]
*Free shipping for items totaling 5,000 yen or more per destination.
However, the following areas are excluded. (Okinawa Prefecture)
*You cannot specify a delivery date within 4 days.
*The delivery address is limited to within Japan (excluding remote islands).
In addition, for Okinawa Prefecture, a separate relay fee (or airmail fee) will be charged in addition to the shipping fee.
[Holidays]
Please note that we do not ship products or send emails on Saturdays, Sundays, national holidays, and Wednesdays.
Care instructions
Care instructions
※please note※
Please do not wash the entire product in the washing machine, as the texture of the fabric will change, and the padding will become uneven or hardened, causing the product to lose its shape.
1: Daily care
We recommend brushing with a pet brush called a slicker brush.
Although some hair will come off, it can also be used to straighten tangled hair and remove small dust and dirt on the surface.
However, unlike real pets, stuffed animals do not grow new fur and cannot be replanted into the fabric, so please be careful not to brush too much.
2: If you are concerned about white fabric or stains
・Cleaning method using a neutral detergent Dilute the neutral detergent in your home with water, soak it in a sponge or cloth and pat the dirty part, or apply it to a toothbrush and gently rub the dirty part. Wipe with water and dry thoroughly in the shade.
・Cleaning with spray-type electrolyzed alkaline cleaning water It is also effective to spray the surface of the main unit and wipe it off with a dry cloth.
*In any case, if the water penetrates into the filling, it will take a considerable amount of time to dry completely, and as mentioned above, the filling will harden, so please only clean the surface.
As a thank you for your patronage, we will give you a novelty gift.
-Cuddly is 19 years old this year. It will celebrate its 20th anniversary on February 8 , 2026.-
"We want to provide stuffed animals that will be loved for a long time, with designs that will nurture the imagination of small children and be appreciated by adults as well."
To realize this vision, Noside Co., Ltd. launched the brand "Cuddly" on February 8, 2006, with the meaning of "so cute you want to hug it." What started as a small brand with just two toys, Somegoro and Pinkerton, has now grown to 38 friends. With so many people adopting stuffed toys, the company will celebrate its 20th anniversary next spring.
As a token of our appreciation to all of our customers, our official online shop has prepared some non-saleable novelty items.
We look forward to your continued patronage.
⚫︎This gift is available to customers who purchase over 20,000 yen (tax included) between February 8, 2025 and February 8, 2026.
⚫︎The novelty jute bag giveaway is a campaign exclusive to the official online shop.
⚫︎Please note that if your purchase total is less than 20,000 yen, we will not be able to deliver the novelty jute bag even if you add it to your cart.
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Jute bag details
Material: Plant fiber (jute) and cotton
Country of Origin: Vietnam
Body size: Approx. 300 x 300 x 110 mm
Handle : Approx. 20 x 350 mm
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[Jute bag - Precautions for use]
This product cannot be washed.
- Do not pull too hard as this may tear the plant fibers.
・The weight of the bag may cause it to lose its shape or become damaged. Please do not put too many heavy items into the bag.
- The jute used in this product is an itchy material, so please avoid use by people with sensitive skin or small children.
- In hot and humid places, deterioration occurs quickly and mold is likely to grow, so please avoid high temperatures and humidity and store in a well-ventilated place.
