Cuddly公式オンラインショップ
Chachamaru II Kurume Kasuri Chanchanko (ripple pattern) wearing type
Chachamaru II Kurume Kasuri Chanchanko (ripple pattern) wearing type
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About date and time designated delivery
About date and time designated delivery
You can specify the date and time from the white "Add to cart" button above.
About shipping and returns
About shipping and returns
[About packaging]
All products will be delivered with original Cuddly gift wrapping regardless of the purpose. Please note that we do not support customer-specified packaging such as noshi paper.
[About returns and cancellations]
Please contact us within 7 days after receiving the item for return.
*If we do not hear from you before returning the item, we will not be able to accept it.
We ship after inspection, but if you receive a defective product, please contact us within 7 days after the product arrives. Please note that we will not be able to respond after 7 days.
We will bear the shipping fee and other fees for returns and exchanges that are our responsibility. For returns and exchanges due to customer's convenience, the shipping fee and its handling fee will be borne by the customer.
In addition, in the case of cancellation or refusal to receive the package after the product has been shipped, the customer will be charged the round-trip shipping fee.
[Shipping fee]
*Free shipping for items totaling 5,000 yen or more per destination.
However, the following areas are excluded. (Okinawa Prefecture)
*You cannot specify a delivery date within 4 days.
*The delivery address is limited to within Japan (excluding remote islands).
In addition, for Okinawa Prefecture, a separate relay fee (or airmail fee) will be charged in addition to the shipping fee.
[Holidays]
Please note that we do not ship products or send emails on Saturdays, Sundays, national holidays, and Wednesdays.
Care instructions
Care instructions
*Caution*
Please absolutely avoid machine washing, as it can change the texture of the fabric, cause the stuffing to clump or harden, and lead to deformation.
1: Daily Care
We recommend brushing with a pet brush called a slicker brush.
While some fur loss may occur, it will help untangle matted fur and remove small debris and dust from the surface.
However, unlike real pets, stuffed animals do not grow new fur, and fur cannot be re-implanted into the fabric, so please be careful not to over-brush.
2: For white fabric areas or when dirt is particularly noticeable
・Care method using a neutral detergent
Dilute a household neutral detergent with water, soak a sponge or cloth in it, and dab the dirty areas, or apply it to a toothbrush and gently scrub the dirty areas. Finally, wipe with a damp cloth and dry thoroughly in the shade.
・Care using spray-type electrolyzed alkaline cleaning water
Spraying it on the surface of the body and wiping it off with a dry cloth is also effective.
※In either case, if moisture penetrates the stuffing, it will take a considerable amount of time to dry completely, and as mentioned earlier, the stuffing will harden. Therefore, please limit care to only the surface.
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・Avoid machine washing. There is a risk of deformation.
※Some products allow for partial washing and some do not, so please be sure to check the care instructions included with the product.
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Product Details
＜Cat Plush Toy Body＞
When products are exported from Japan, additional costs such as customs duties, other various taxes (e.g., VAT, consumption tax), and customs clearance fees may be incurred, depending on the regulations of the destination country or region. These costs are the responsibility of the recipient (the person who placed the order).
Our online shop ships via EMS.
If additional charges are incurred, the delivery person will generally collect them directly upon delivery of the package.
Our online shop ships via EMS.
For deliveries to the United States, pre-application to U.S. Customs and payment of customs duties are required before shipping the product.
Since the amount of customs duties cannot be determined at the time of order, additional fees, such as customs duties, will be requested after your order has been placed.
- About Shipping Fees: A standard shipping fee applies for deliveries to regions outside Japan. (Shipping fees are calculated on the checkout screen.)
- About Delivery Date/Time Specification: As this is an international shipment, we regret to inform you that we cannot accept specific delivery dates or time slots. We appreciate your understanding.
- Refund of Shipping Fee Difference: If the actual shipping cost is less than the charged amount, we will refund the difference.
*Please Note: Refunds may take about 10 days to process. Depending on your credit card company, the full amount may be debited before the refund is processed. We ask for your understanding.
They are not designed as general toys. (Japanese toy standard: 6 years and older / European standard: 14 years and older)
- Realistic Design: To recreate the appearance of a real cat, whiskers, eyebrows, and paw pads are included. Also, because soft fake fur is used, some shedding may occur, similar to a real cat.
- Caution for Small Children: If pulled strongly or swung around, small parts may come off and pose a choking hazard.
As a thank you for your patronage, we will give you a novelty gift.
Cuddly will celebrate its 20th anniversary on February 8, 2026 .
"We want to deliver stuffed toys that will nurture the imagination of small children and be loved for a long time, with designs that can be appreciated by adults as well."
To realize this vision, No Side Co., Ltd. launched the brand "Cuddly" on February 8, 2006, with the meaning "so cute you want to hug it."
What started as a small brand with just two stuffed animals, Somegoro and Pinkerton, has now grown to 38 animals. With so many people welcoming stuffed animals into their homes, the brand will celebrate its 20th anniversary this spring.
As a token of our appreciation, our official online shop has prepared some not-for-sale novelty items.
We hope for your continued patronage.
⚫︎This gift is available to customers who purchase over 20,000 yen (tax included) between February 8, 2025 and February 8, 2027.
(The period has been extended due to popular demand.)
⚫︎The novelty jute bag giveaway is a campaign exclusive to the official online shop.
⚫︎Please note that if your purchase amount is less than 20,000 yen, we will not be able to deliver the novelty jute bag even if you add it to your cart.
Please note that this is a novelty item and is not for sale.
[Precautions for use]
-This product cannot be washed.
- Do not pull too hard as this may tear the plant fibers.
・The weight of the bag may cause it to lose its shape or become damaged. Please do not put too many heavy items inside.
- The jute used in this product is a prickly material, so please avoid use by people with sensitive skin or small children.
- In hot and humid places, deterioration will occur quickly and mold will grow easily, so please avoid high temperatures and humidity and store in a well-ventilated place.
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Material: Plant fiber (jute) and cotton
Country of Origin: India
Body size: Approx. 300 x 300 x 110 mm
Handle: approx. 20 x 350 mm
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*If you would like the item to be delivered as quickly as possible, please do not specify an arrival date and write [Shortest shipping time desired] in the notes section.
*Please note that we cannot specify delivery dates and times for regions outside of Japan.
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The sender's name will be printed on the shipping label. (For shipments within Japan only.)