Somegoro

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[About packaging]
All products will be delivered with original Cuddly gift wrapping regardless of the purpose. Please note that we do not support customer-specified packaging such as noshi paper.

[About returns and cancellations]
Please contact us within 7 days after receiving the item for return.
*If we do not hear from you before returning the item, we will not be able to accept it.
We ship after inspection, but if you receive a defective product, please contact us within 7 days after the product arrives. Please note that we will not be able to respond after 7 days.
We will bear the shipping fee and other fees for returns and exchanges that are our responsibility. For returns and exchanges due to customer's convenience, the shipping fee and its handling fee will be borne by the customer.
In addition, in the case of cancellation or refusal to receive the package after the product has been shipped, the customer will be charged the round-trip shipping fee.

[Shipping fee]

*Free shipping for items totaling 5,000 yen or more per destination.
However, the following areas are excluded. (Okinawa Prefecture)
*You cannot specify a delivery date within 4 days.
*The delivery address is limited to within Japan (excluding remote islands).
In addition, for Okinawa Prefecture, a separate relay fee (or airmail fee) will be charged in addition to the shipping fee.

[Holidays]
Please note that we do not ship products or send emails on Saturdays, Sundays, national holidays, and Wednesdays.

※please note※

Please do not wash the entire product in the washing machine, as the texture of the fabric will change, and the padding will become uneven or hardened, causing the product to lose its shape.

1: Daily care

We recommend brushing with a pet brush called a slicker brush.

Although some hair will come off, it can also be used to straighten tangled hair and remove small dust and dirt on the surface.
However, unlike real pets, stuffed animals do not grow new fur and cannot be replanted into the fabric, so please be careful not to brush too much.

2: If you are concerned about white fabric or stains

・Cleaning method using a neutral detergent Dilute the neutral detergent in your home with water, soak it in a sponge or cloth and pat the dirty part, or apply it to a toothbrush and gently rub the dirty part. Wipe with water and dry thoroughly in the shade.

・Cleaning with spray-type electrolyzed alkaline cleaning water It is also effective to spray the surface of the main unit and wipe it off with a dry cloth.

*In any case, if the water penetrates into the filling, it will take a considerable amount of time to dry completely, and as mentioned above, the filling will harden, so please only clean the surface.